Refund, Cancellation, & Return Policy

At Rocky Road Outfitters, we aim to make the return process as straightforward as possible. Please review our return policy below:

1. Timeframe: All items must be returned within 30 days of the shipping date. We are unable to process returns after this period.
2. Condition: We only accept returns for products that are in their original, unused condition. Products must not have been installed or used in any way.
3. Restocking Fee or In-Store Credit: All returns are subject to either a restocking fee or qualify for in-store credit. The restocking fee amount will be determined based on the condition of the returned item and any associated costs incurred by Rocky Road Outfitters.
4. Process: To initiate a return, please contact our customer service team at info@rocky-road.com. Provide your order number and details of the item(s) you wish to return. We will provide you with further instructions on how to proceed with your return.
5. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to substantial defect. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.
6. Refund or Exchange: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. Depending on the condition of the item and your preference, we will either issue a refund minus restocking fees and discount shipping recovery (such as “free shipping”), or provide you with a full in-store credit. NOTE: The Credit Card Processor does not allow refund for purchases over 90 days (this is beyond out control). In-Store credit is always available.
7. Exceptions: Please note that certain items may not be eligible for return or may be subject to additional restrictions. This includes custom-made or personalized products, as well as items that have been specially ordered or modified. Some accessory manufacturers also have non-return policies.
8. Build to Order Items: Build to order items (rock sliders, bumpers, winch mounts, racks, etc.) will be subject to a 15% cancellation fee if production has been started at the time of cancellation due to steel purchase, cutting, bending, notching, grinding, welding, employee labor, and so on, that has already been invested into the custom built order.
9. Order Cancelation: Special order items, such as but not limited to: ARB, OME, Dobinson, Warn, Ironman, and so on. Cancellation of orders once items have been received from the manufacturer or are in transit, are subject to a 15% restock fee, due to unrecoverable costs, return shipping, and so on already invested with such a cancellation
   NOTE: Orders may not be canceled by phone. Cancel requests must be submitted by email. RRO phone staff are available for technical & installation assistance, but do not have managerial access for order cancelation and access to customer credit card information.

Contact Information:

If you have any questions or concerns about our return policy, please don’t hesitate to contact us:

Email: info@rocky-road.com

Phone: 435-654-1149

Address: 1920 Wendell Ln, Heber City, UT 84032

Thank you for choosing Rocky Road Outfitters. We appreciate your business!