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Refund & Return Policy

At Rocky Road Outfitters, we aim to make the return process as straightforward as possible. Please review our return policy below:

  1. Timeframe: All items must be returned within 60 days of the original purchase date. We are unable to process returns after this period.
  2. Condition: We only accept returns for products that are in their original, unused condition. Products must not have been installed or used in any way.
  3. Restocking Fee or In-Store Credit: All returns are subject to either a restocking fee or qualify for in-store credit. The restocking fee amount will be determined based on the condition of the returned item and any associated costs incurred by Rocky Road Outfitters.
  4. Process: To initiate a return, please contact our customer service team at info@rocky-road.com. Provide your order number and details of the item(s) you wish to return. We will provide you with further instructions on how to proceed with your return.
  5. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.
  6. Refund or Exchange: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. Depending on the condition of the item and your preference, we will either issue a refund minus any applicable restocking fees or provide you with in-store credit.
  7. Exceptions: Please note that certain items may not be eligible for return or may be subject to additional restrictions. This includes custom-made or personalized products, as well as items that have been specially ordered or modified.

Contact Information:

If you have any questions or concerns about our return policy, please don’t hesitate to contact us:

Email: info@rocky-road.com

Phone: 435-654-1149

Address: 1920 Wendell Ln, Heber City, UT 84032

Thank you for choosing Rocky Road Outfitters. We appreciate your business!

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