At Rocky Road Outfitters, we are committed to providing a smooth and transparent shipping experience. Please review the following information to understand how shipping rates apply to your order:

1. Free Shipping

When a product displays the banner:

• Enjoy Free Shipping Across the U.S. (Excludes Alaska & Hawaii)
• This indicates that the item qualifies for complimentary free shipping within the contiguous United States. Deliveries to Alaska and Hawaii are excluded from this offer.

2. Flat Rate Shipping

When a product displays a Flat Rate Shipping banner (e.g., $99, $190, $290, or $390), this means:

• A fixed shipping charge applies to that item, regardless of destination within the contiguous United States.
• The applicable flat rate will be clearly stated in the banner for the specific product.
• Alaska and Hawaii are excluded from all flat rate offers.

3. Standard FedEx Shipping

If no Free Shipping or Flat Rate Shipping banner is displayed on a product page, shipping charges will be calculated at checkout based on real-time FedEx rates for your delivery location.

4. Alaska & Hawaii

All shipping promotions and flat rates exclude delivery addresses in Alaska and Hawaii. Standard FedEx rates will apply to these locations.

5. International Shipping (Non-U.S.)

We currently offer international shipping to select countries outside the United States.

• Rates are calculated at checkout based on the package weight, dimensions, and destination.
• Delivery times vary by location and may be affected by customs clearance procedures.
• Customs duties, taxes, and import fees are the responsibility of the recipient and are not included in our shipping charges.
• Please ensure that the products you order comply with your country’s import regulations before placing an order.

6. Order Tracking

Once your order has shipped, a tracking number will be sent to your email, allowing you to monitor the delivery status in real time.

7. Contact Information

For questions regarding shipping rates, delivery timelines, or policy details, please contact our customer support team at: info@rocky-road.com